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Love2Learn Terms & Conditions
Please carefully read through our Terms & Conditions before accepting your enrolment with Love2Learn Tutoring & Early Learning.
Here at Love2Learn, we strive to ensure that we offer the most seamless and secure payment options to our families and therefore we only provide direct debit payment options. This allows us to spend less time on accounting procedures and more time working on your Child's advancements!
Please note, private tuition is currently as it's full capacity. However we have plenty of availability for double and group tuition.
Private Tuition
Private tuition provides 60 minute sessions one-on-one with one of our Love2Learn Tutors and 1 student at a time.
Group Tuition
Group tuition provides 60 minute sessions with one of our Love2Learn Tutors and a maximum of 3-4 Children at a time.
Direct Debit payments occur from your nominated debit card, credit card or bank account. We offer the following 2 direct debit schedules:
Full Term
The total tuition fee for the whole term is debited in one payment. This is a great option if you wish to pay upfront and not have to worry about payments throughout the term.
Fortnightly
Depending on how may weeks per school term, fortnightly debits have 4-6 instalments per term. Fees are debited a week in advance for the next upcoming 2 weeks. Therefore your account is always paid in advance by 2 weeks. This is a great pay as you go option.
Unpaid Fees
Love2Learn has a zero policy for unpaid fees. Tuition fees must be paid prior to your scheduled session. If your fees remain unpaid, your tutoring session will be cancelled up to 24 hours prior to your session start time. We will still require payment for the cancelled session.
If you do pay cash or via direct deposit, funds will need to be cleared in our account at the beginning of the first session of each term to avoid administration late fees starting from $25.
Our direct debits are processed by Payrix. Like anything and everything these days, there are associated fees that Payrix charge for there services. We like to be upfront and make you aware of these fees rather than keep them hidden, so here they are:
Bank Account (RECOMMENDED)
A flat rate transaction fee of 0.88c
(+ a flat rate onetime compliance fee of 0.33c. This is for Payrix to securely hold your bank account information)
Visa & MasterCard Fees
A flat rate transaction fee of 0.33c + 1.87% of total transaction amount
AMEX Fees
A flat rate transaction fee of 0.33c + 3.85% of total transaction amount
Failed Debit Fees
A flat rate transaction fee of $5.50 if funds were not available to debit. We provide our families with a direct debit schedule each term so you know the dates in which debits will occur on so you can ensure funds are available to avoid this fee.
Fee Free Option?
Love2Learn Tutoring offers a fee free payment option of cash. If you wish to pay cash, we require an upfront payment for the full term or 2 equal half term payments. Payment must be received in advance of tutoring sessions.
Love2Learn Tutoring and Early Learning have a very organised and strict timetable that we oblige by each term and so it is because of this that all Students enrolled for the term are expected to complete the duration of the full term.
Although our expectation is that student’s do attend for the full term, we are also understanding that unexpected situations may arise and/or tuition may not be suitable to your child therefore we simply ask that 2 weeks notice is provided in writing should you wish to unenrol.
This 2 week notice period commences from the date and time your email was received. You will be charged for the tutoring session(s) that occur during this 2 week notice period and of course your Child is most welcome to attend their sessions during the notice period.
Should you wish to un-enrol prior to the end of term, please email your request to un-enrol to enrolments@l2ltutoring.com.au.
We understand that unforeseen circumstances arise from time to time and therefore your Child may be absent from a tutoring session. Therefore we have the following policies in place to handle absences and makeup sessions.
Absences & Make-Up Lessons: Group Sessions
Absences that are eligible for a make-up session must meet BOTH items in the following criteria:
- 24hrs notice before tuition starts time
- Due to illness or unreasonable circumstances
All students will be allocated one make-up session per term, which will run on your choice of Monday at 5:30 pm in Gregory Hills or Wednesday at 5:30 pm in Camden during the term. You will not be eligible for another makeup session if you cannot attend your confirmed makeup session scheduled via our online booking system. If you have booked a makeup session and miss this session, your makeup session will be forfeited. Please note makeup sessions cannot be carried over to the next term.
Important Reminder: We cannot guarantee that your child will be with the same students and tutor for this makeup session, and the classes will be grade mixed. Each student will be given an appropriate booklet and activities appropriate to their year group for this session.
Please note: If the absence is due to Love2Learn (i.e. tutor is absent), your session can be credited. This credit is not refundable and can only be applied to future fees. This credit can be refunded at the end of the Term if not used on a makeup session.
Absences & Make-Up Lessons: 1:1 Private & Sibling Sessions
Absences that are eligible for a make-up session must meet BOTH items in the following criteria:
- 24hrs notice before tuition starts time
- Due to illness or unreasonable circumstances
All students will be allocated one make-up session per term, which our admin team will organise to suit your availability. You will not be eligible for another makeup session if you cannot attend your confirmed makeup session. If attempts have been made to organise a makeup session, your makeup session will be forfeited. Just so you know, makeup sessions cannot be carried over to the next term.
Important Reminder: Whilst we try our best to place our students with their usual tutor for their makeup session, due to availability, we cannot guarantee that your child will have their usual weekly tutor. We ensure that their usual tutor passes on notes to the tutor covering the session for a productive lesson.
If the absence is due to Love2Learn (i.e. tutor is absent), your session can be credited. This credit is not refundable and can only be applied to future fees. This credit is not refundable and can only be applied to future fees. This credit can be refunded at the end of the Term if not used on a makeup session.
All Parents are responsible for the safe drop off and pick up of their Children before and after their sessions. For the safety of the Children, we require a parent or guardian (must be listed on the authorised person for pick up) to come and collect the Child from our waiting area.
When you collect your Child, please notify our receptionist upon departure.
If you would like to authorise your Child/Children to come and meet you downstairs on their own, please give permission.Â
This policy gives permission for the Love2Learn staff members to take photos of students in their lessons, of their achievements and with staff for the purpose of social media and website content.
All photos taken will not include students full names and if the student is wearing their school uniform this will not be included for safety purposes.
For the safety of our staff, parents and students we have installed CCTV cameras in our centre. Footage will only be viewed when necessary and will be deleted after 30 days.